Connected apps
My AI app says its request expired or needs a fresh approval. What does that mean?
Updated October 30, 2026
A request from your app waits for your approval for 30 minutes, and it runs only exactly as you approved it. Here is what each message means.
"Ask the app to prepare a fresh request." or "Ask for a fresh request."
It waited longer than 30 minutes. Ask the app to make the request again, then approve it.
"Permissions changed. Request a fresh approval."
You changed the connection's permissions after the request was made, which cancels requests made under the old ones.
"The item or account changed. Ask the app for a fresh request."
The listing, conversation or account it was about changed before it ran.
"Approve this action in Clutter first."
Nobody has approved it yet. Open it from Requests & Drafts on Connected Apps and press Approve This Action.
"Review pending actions before requesting more."
Twenty requests are already waiting. Approve or reject some first.
"This request could not finish."
Ask the app for a fresh request. If the page offers Check & Retry This Action instead, press that: it checks the same request and never does it twice.
Still stuck? Open Support (clutter.sale/support, or Support in the app) and press Open a Ticket, or ask the assistant there first. If you can't sign in, email support@clutter.sale.