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32 articles
Getting started
- How does selling something work?Take a photo and the listing writes itself: a title, a description, a category, a condition and a suggested price. You change anything you disagree with before it goes up. We take 15%, card process…
- How does buying something work?You pay, you collect, you accept. We hold the money in between. Nothing reaches the seller until you accept, and nobody's home address turns up anywhere unless they chose to hand over at their home…
Buying
Selling
- My listing expired. Can I put it back up?Relist it, and you get a brand new listing with the old one's words and photographs already in place. The expired one stays where it is rather than being written over. It's the record of what happe…
- Can I change a listing after it is live?Yes. Open it from your listings on the app or the website and edit it the same way you made it, with everything already filled in. Changing what's for sale underneath a live bid changes the deal th…
- How much should I trust what the camera says my item is?Check the model number. Trust the rest. We stopped asking the model how confident it feels, because the answer was always "very". It gets asked something it can actually answer instead: did you rea…
- Which condition should I pick?Four options. The photo read fills one in and you can change it, but something has to be set before anything will publish. The suggestion is worked out at all four levels, so dropping from Excellen…
Pickup
- What is the drop-off photo for on a porch pickup?A porch drop-off is marked by the seller with a photo, and the photo is required. There is no way to mark a drop-off without one. The photo is not stored publicly. Only the buyer of that deal, the…
- What if the pickup never happens?Nothing happening does not leave anybody charged. Every path here ends with the hold released and the item back on sale. A meetup whose scheduled day ends with no handoff photo cancels 12 hours aft…
- What happens when we meet up to hand the item over?At a meetup the seller takes a handoff photo at the spot as the item changes hands. That photo is what marks the handoff. Once it is in, the buyer has 24 hours to accept or to report a problem. If…
- How do we agree on a pickup day?Scheduling opens once the buyer has paid, and who proposes depends on the pickup type. For a porch pickup the buyer proposes the day; for an in-person meetup — at the seller's home or at a public s…
- Can I change or move a pickup day that is already agreed?A pickup can be moved once by each side — one move for the buyer and one for the seller, per deal. Once your move is spent you cannot move that pickup again. For a meetup, and for the seller on a p…
Account
- How do I delete my account?From your account settings. It's your call and you don't have to give a reason. Anything with money in it. If somebody has paid for something you haven't handed over, that's an obligation to anothe…
- Why am I being asked to verify my email?Because that's where your receipts go, and every message about a deal, and any password reset. An address nobody has confirmed is all of that landing nowhere. Look around and set your account up. W…
Trust
Nonprofits
- What does my nonprofit's status mean?There are five states, and each one says exactly what is true right now. Onboarding — you have signed up and are still assembling what an application needs: the logo, evidence of charitable status,…
- How does my nonprofit get approved?Register with your organisation's details and EIN. One nonprofit per account, and an EIN that is already registered here is refused. Before you can submit for review you need a logo, and evidence o…
- Can we tell whether our posts actually bring in sales?Yes, for the routes we can see. Every share link records the channel it came from, so a Facebook post that produced four sales looks different from one that produced none. Somebody taps your link o…
- How do I post an update to our supporters?From your dashboard. Write what happened, add photographs, and choose who sees it: everybody, or only the people who picked you as their cause. Every update gets a page of its own that you can send…
Help
Escrow
- When is the buyer actually charged?Nothing is charged when a buyer taps Buy. The card is authorized — the money is held, not taken — and the item is locked to that buyer. The charge happens at the end, once the item has changed hand…
- How long does the hold on my card last?A hold lasts 24 hours by default. If nothing has happened by then, it is released, the buyer is not charged, and the item goes back on sale. Agreeing a pickup day extends the hold to cover it: out…
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