Connected apps
I lost the key for my connected app. What now?
Updated October 30, 2026
A key is shown once only and can't be shown again, even by us. Make a new one instead:
1. Open Connected Apps and find the connection under Your Connections.
2. Press Details, then Rotate Key.
3. Copy the new key from "Save Your Key Now" and paste it into your app, then press I've Saved It.
The old key stops working at once. The connection keeps its permissions and its end date.
If the connection has already ended, Rotate Key isn't offered. Create a new connection instead.
Staff connections ask for your authenticator code before rotating a key.
If you think someone else has the old key, rotating it is enough to stop them. Then check Recent Activity for anything that wasn't you.
Still stuck? Open Support (clutter.sale/support, or Support in the app) and press Open a Ticket, or ask the assistant there first. If you can't sign in, email support@clutter.sale.